I recently purchased a 2nd generation Drobo from Data Robotics, Inc. along with their NAS head (they call it a DroboShare). At $589.99 for the combo, I felt like I was paying a bit much for a NAS, but with the BeyondRAID features that Data Robotics advertises, I was willing to spend a little more for those features. Well let me tell you, it’s going back.
I installed a pair of 2tb SATA drives into my Drobo, and a 1tb drive I had sitting around, giving me a total of about 2.69tb working space. Plenty of space to hold the content I’ve got floating various places – not a bad start. I was up and running pretty quickly, and started the process of moving my content to the Drobo. I can tell you this, my first impression was “Gee, this is pretty pokey.” I moved a single FLV file to the drobo, and couldn’t even get it to play back without skipping. The same file on my local hard drive runs flawlessly. Now keep in mind, I’m not talking about a 2 gigabyte file here, just a little 30 meg video file. Now before you go saying “well maybe your network has problems” let me assure you – it doesn’t. I’m a network architect by trade, my network is fine.
So I cut the Drobo a little slack and live with the fact that it’s not going to be “fast” storage, so I relegate it to bulk storage – that’s ok, I can live with that. But – it can’t even do that right. One time, the drobo share just lost all ability to mount the drobo, and it was showing up as unformatted (even though the drobo dashboard app could see all the disks). Going on guidance found on the web, I disconnected the drobo from the droboshare and connected it to my mac via Firewire. It mounted fine. So I moved it back to the DroboShare, and it came right up. Werid, can’t explain it.
So all is fine for a couple of days, and then all of a sudden, as I try to begin moving more content to the Drobo, it stops responding. A quick glance at the unit show it’s in standby. Weird. As I watch it more closely, it seems like it keeps rebooting. I didn’t do anything to piss it off, it just seems to be rebooting for no reason. Then all of a sudden, after a few power cycles (while the drobo is properly in standby) it starts going to standby all by itself – over and over. It wont even stay on now. So I once again disconnect it from the DroboShare and connect it to my Mac. Works fine. But then twice, over the course of just letting it spin on the mac for 2 days, the third slot goes dark. Not like a failed disk (that would trigger a red light), but the light just goes out. Like the disk disappeared and the drobo can’t figure out what’s going on. Needless to say, this is inexcusable.
Drobo Support instructs me to connect the drobo to my computer (knowing it’s a mac) and run a disk repair. As I quiz them “Can it do that, since it’s NTFS and NTFS is read only on a mac” they tell me – “You’re right, you need to connnect it to a PC.”. I inform them (but they already know) I’m a Mac user, and don’t have a PC – they tell me “You need to find a PC to connect it to”. Ok so this is stupid, not only have they not given me any real information, they tell me my only option is to connect my Drobo to a computing platform I don’t even own.. Guys, you’re really causing me to lose faith here.
A few more rounds with tech support, and they start asking me about the power connector, which I already commended was flakey. Not loose, not in need of repair, just a crappy design of which is totally unacceptable for a data storage platform. Shoddy engineering. My requests for help to Drobo have gone nearly unanswered, they haven’t offered any real tech support of any kind, performed any diagnostics, or offered any solutions. They’ve completely failed me.
Data Robotics – you can have this thing back. I’m not ready to endorse a product with these sorts of traits and flaws. You’ve had your chance to make it right, you’ve had your chance to convince me that you’ve got a decent product – you’ve totally blown it. I was ready to brag to all of my friends about this “wonderful product, the Drobo – you should really buy one” but now the story is “Stay away, this product sounds cool, but isnt’ ready for primetime and not reliable enough to trust your data to”. Sorry Data Robotics, you had your chance . I want my money back.